Q&A With Phyllis & Franklin

We've summarized some of our most common questions we get asked right on this page. Have a question that hasn't been listed? Feel free to Contact Us and we'll get back to you with an answer! 

Why Hair Scrunchies?

Scrunchies are much better for your locks than regular hair elastics, they help keep breakage away! Plus they look amazing... what more of a reason do you need?

How long does shipping take?

Depends on your location! Shipping typically takes from 2-3 weeks, depending on your location. Check out our Shipping Policy for more details. Haven't received your package? Contact Us

My credit card shows a different value than quoted, why?

We have the option to display our prices in your local currency, or the currency of your choice however, our payments are processed in CAD. We are not held responsible for any additional fees charged by your financial institution. 

Where do you ship to?

We ship all over the world. As long as you have an address we can get it to you. 

How do I track my package? 

Check your email! You will have received a link in your email once your package has been shipped that shows you exactly where your goodies are! 

My scrunchie didn't come in the color I ordered... what do I do now?

First, we're so sorry. Second, reply to one of the shipping emails you received or contact us via this form and we'll get it sorted out for you!